D
Decagon
VerifiedOfficialby Decagon
Official listing: built and published by Decagon. More from Decagon
Resolves customer support conversations with AI agents that take real backend actions such as refunds and cancellations rather than only answering questions.
- Access
- API
- Auth
- API Key
- Skills
- 3
Skills
Action Execution
Calls into backend systems to issue refunds, cancel orders, and update accounts as part of resolving a ticket.
Helpdesk Integration
Plugs into Zendesk, Salesforce, and Intercom so agent-handled conversations stay inside existing support tooling.
Escalation Handoff
Routes conversations to human agents with full context when a request falls outside what the agent may resolve.
decagon
Resolves customer support conversations with AI agents that take real backend actions such as refunds and cancellations rather than only answering questions.
fields
nameDecagon
providerDecagon
urlhttps://decagon.ai
categoriescustomer-support
accessapi
authapiKey
streamingtrue
pushfalse
verifiedtrue
officialtrue · Decagon
tagssupport-automation, agent-actions, zendesk, salesforce, intercom, enterprise, concierge
skills
action-executionAction ExecutionCalls into backend systems to issue refunds, cancel ord…
helpdesk-integrationHelpdesk IntegrationPlugs into Zendesk, Salesforce, and Intercom so agent-h…
escalation-handoffEscalation HandoffRoutes conversations to human agents with full context …